Where possible, security measures are implemented to prevent unauthorised access to cookies and similar technologies. A unique code guarantees that only us and/or our authorised service providers can access cookie data. For the processing of your personal data in relation to cookies issued directly by us, the data controller is Eni Sustainable Mobility S.p.A. For processing activities relating to cookies issued by third parties, each third party is an independent data controller.
The service providers are companies that support us in various aspects of our business, dealing for example with operations, advertising services and website tools. We use our authorised service providers to show you advertising in line with your interests, our services and on other webpages. These service providers may place cookies on your device via our services (third-party cookies). They can also obtain information that allows them to identify your device, such as its IP address or other unique or device-specific codes.
Like most websites, we use small data files that are saved on your computer, tablet, mobile phone, or other mobile device (referred to collectively as "device") to record certain data each time you access or interact with the Website, services and tools.
The specific names and types of cookies, web beacons and other similar technologies used may change over time. To give you a better understanding of the policy and the use of these technologies, some terms with their definitions are provided below:
Cookies: small text files (usually comprising letters and numbers) that are saved in the browser or device memory when you visit a site or view a message. Cookies allow a site to recognise a particular device or browser. There are various types of cookies:
Session cookies expire at the end of the browser session and allow us to link together your actions during that specific session.
Permanent cookies stay saved on your device even after the end of the browser session and make it possible to remember your preferences or actions on multiple websites.
First-party cookies are set by the website that you are visiting.
Third-party cookies are set by a website other than the website you are visiting.
Cookies can be disabled or removed using the tools available in most browsers. Cookie preferences have to be set separately for each browser used, as each of them offers specific features and options.
Web beacon: small images, also known as "pixel tags" or “clear GIFs", which we may include in our websites, services, apps, messages and tools. They generally work with cookies to identify our users and their activities.
Similar technologies: technologies that store data in the browser or device using locally shared objects or local storage, such as flash cookies, HTML 5 cookies, and other software methods for web applications. These technologies work in all browsers. In some cases, the use of local storage cannot be managed in full through browsers and has to be managed using specific tools. We do not use these technologies to store information for creating targeted advertisements on our or other websites.
The terms "cookies" and "similar technologies" can be used interchangeably in this policy, referring to all the technologies used to store data in your browser or device or to technologies that collect data or which enable you to be identified in the manner described above.
The cookies present on the Website are shown below:
|Cookie name||Purposes||Type of cookies||Source and membership of cookies|
|accept-cookie-mcard||Cookies to store if the user has accepted analytics cookies||Permanent||www.multicard.eni.com|
|JSESSIONID||This cookie is used by sites with JSP pages (Java Server Pages) to allow the server to maintain an anonymous user session.||Permanent||www.multicard.eni.com|
|skip-video||1. This cookie is used for not displaying the opening video after the first visit.||Permanent||www.multicard.eni.com|
|_ga||Provides site statistics to optimize functionality.||Session||.eni.com|
|_gat_UA-96904592-41||Provides site statistics to optimize functionality.||Session||.eni.com|
|_gid||Provides site statistics to optimize functionality.||Session||.eni.com|
|SMSESSION||This cookie is used by sites with JSP pages (Java Server Pages) to allow the server to maintain a user session within MyMulticard||Session||www.multicard.eni.com|
|VISITOR_INFO1_LIVE||YouTube technical cookie to store the connection speed to determine whether to use the latest version of the player or an older version||Session||.youtube.com|
|YSC||Cookies used for the youtube services in the case of videos enbedded on the web page||Session||.youtube.com|
|PREF||Cookie used by youtube to store user preferences for video (language, video definition and others)||Session||.youtube.com|
|GPS||Store a unique id on mobile devices to enable tracking via GPS.||Session||.youtube.com|
In general, these technologies allow the Website to store important information in your browser or device and then use it later to identify you on our servers or internal systems. Where applicable, we protect cookies and other similar technologies to ensure that only we and/or our authorised service providers can interpret them by assigning them a unique code. Your personal data is not stored in cookies or other similar technologies used.
All personal information acquired and stored through the use of these technologies is obtained only after notifying you and requesting your express and deliberate consent. We obtain your consent by clearly informing you of the use of the technologies and giving you the opportunity to disable them, as described above.
The uses of these technologies fall into the following general categories:
4. Use for advertising or customising content. With your consent, which must be deliberately and expressly provided, we may use our or third-party cookies and web beacons to offer content, including advertisements relevant to your interests, on our websites or on third-party websites. This includes the use of technologies to better assess the usefulness of advertising and content presented to you, for example by monitoring whether or not you have selected an advertisement.
To refuse the use of third-party advertising cookies and web beacons, see the section "Advertising networks and exchanges operated by third parties" below. By rejecting first-party and third-party advertising cookies and web beacons, as set forth below, you will still see our advertising, but it will not be targeted to your interests, as it would be if you used first-party or third-party cookies and web beacons or related technologies.
If you wish to reject all other types of technologies used on our websites, services, apps or tools, you may do so by blocking, deleting or disabling them as permitted by your device or browser.
These service providers may use these technologies to help us offer you our content and advertising and to create anonymous website statistics and analyses. We do not permit any of our service providers to collect your personal information on the Website or through our services or tools for their own purposes. These service providers are subject to confidentiality agreements with us and other legal restrictions on the use or collection of any personal information. The use of third-party cookies is governed by the privacy policies of those third parties.
For more information about third-party cookies in advertising and how to disable them, you may visit the following third-party websites:
You have the right to obtain confirmation at any time of the existence of your personal data. In particular, you have the right to be informed of the origin of your data, the purposes and methods of processing, the logic applied to processing by electronic means, the identification data of the data controller, data processor or persons in charge.
You also have the right to obtain the updating, rectification or integration of your data, as well as to object to the processing for legitimate reasons.
You can exercise your rights via the Email Us section.
To block your Multicards in real time you can access the MyMulticard reserved area by entering your credentials.
If you use the Multicard through the Eni Live App you can block it directly from the App.
Yon can use the App even if you have a physical Multicard, after activating the Digital Services in the MyMulticard area, for each card and each user.
If you are not registered yet or do not have access credentials, you can call the
7 days a week from 6.00 to 22.00
You will also need to send a confirmation by email to:email@example.com