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FAQ

Need help?

Check out our FAQs
and get answers quickly.
FAQ
Or else call our
Multicard Service Center.
Card blocking

Block card

To block your Multicards in real time you can access the MyMulticard reserved area by entering your credentials.

If you use the Multicard through the Eni Live App you can block it directly from the App.
Yon can use the App even if you have a physical Multicard, after activating the Digital Services in the MyMulticard area, for each card and each user.

MyMulticard Login

If you are not registered yet or do not have access credentials, you can call the freephone number,
24 hours a day, 7 days a week:

089-5907-470

You will then be asked to send a confirmation email to:

blocco.cartemulticard@eni.com
Assistance

Multicard Service Centre

For general information and to request your Multicard, Multicard Easy and Truckpass24 (Mon/Fri 8-18).
Phone: 089-5907-470
Email: cardservice.de@enilive.com
To request a card
directly on-line
ENTER THE MYMULTICARD RESERVED AREA
The maximum cost of the call from land line is 48cent/minute plus a fixed fee of 15,49 cents per call.
The maximum cost of the call from mobile line is 48cent/minute plus a fixed fee of 15,49 cents per call.
For information about Electronic Fuel Vouchers please call 089-5907-470
(Mon-Thu: 08:00-16:45 / Fri: 08:00-14:00)
Electronic Fuel Vouchers